Royal Hotel

Reviews of Royal Hotel

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  James McEniry Added February 08, 2022

  ★ ☆ ☆ ☆ ☆
  An absolutely horrendous experience. I would never stay here again. Arrived to find only one room booked when we had categorically booked two. Waited seemingly forever to be assisted by the manager Grant to sort it out. It was clearly evident the place is hopelessly disorganised. We had a second room sorted and paid for, then only to discover there is no air conditioning in either room, on a day when it was 37 degrees!! I mean are there any hotels in Australia without AC?? Still we decided to stay because the challenge of finding somewhere else seemed too great. We should have tried. Stayed for a meal and that was equally as poor. Menu confusing (two printed menus?) and range very basic, way over priced and arrived 35 minutes after ordering. Also happened to notice waiting staff confused at two tables with the same number, to which the Manager Grant commented, 'Yeah I should sort that out some time!. Yes you should Grant, in order to stop those same waiting staff rolling their eyes at you in front of customers. I encourage you also to visit the Whalers in Warnambool for AMAZING meals at far better prices! Overall the hotel and rooms were filthy, service hopeless, meals poor, and no AC on a 37 degree day was just too much. In such a stunning old lady as this building is, it's the greatest shame that she's been managed and kept so woefully bad.
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  Haylee Cosgrove Added January 31, 2022

  ★ ☆ ☆ ☆ ☆
  Originally gave this place 5 stars but wow how rude the service has been. At least the staff give their eyes a workout with how much they roll them at the manager. Quite rude actually since he pays your wages as do customers. Sadly the latest meals were not upto scratch and staff didn't care. Drinks flat and not real cold. The entertainment from the residents is probably the best thing going for this pub at the moment. Not to mention the owners wife who i think might have mange as she was scratching that much on our last and final visit. Was quite disturbing
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  Chris Ralston Added January 27, 2022

  ★ ★ ★ ★ ☆
  I had the fish of the day was so fresh and beautiful. My partner had the garlic prawn parma which was delicious. Good sized with friendly staff I would definitely go again.
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  SweetSkittles x Added January 23, 2022

  ★ ★ ★ ★ ☆
  I didn't mind it that much. Room was pretty good only problem was I found a spider other then that was great!!
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  John Cowan Added January 20, 2022

  ★ ★ ★ ★ ☆
  Very enjoyable. Had a predinner drink in the beer garden which was nice. Staff were very helpful and the food was good. Loved the decor!

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Royal Hotel