Telstra

Reviews of Telstra

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  Melody Stimpson Added February 16, 2024

  ★ ★ ★ ★ ★
  I was attended to by Jess at Horsham Telstra almost 2 weeks ago. I had experienced issues with my number and account being shut down due to an error in the accounts department. Jess was extremely helpful, lovely to talk to and gave me a personalised experience as a customer. She understood the stress the situation had put me in and worked amazingly to organise and resolve all of my issues. Nothing felt rushed and everything was clearly explained to me. With some help from Tamara, who was equally as helpful and professional in her work, they were able to keep my original number and my service activated. I had emphasised that I needed the same number kept, as an email had stressed me out saying it was going to be reassigned!
  I highly recommend asking for Jess or Tamara when you go into store.
  I am extremely grateful for all of the help and the time that was spent reorganising my account.
  I prompt anyone who is having issues with their phones or accounts to go into store rather than spend hours on the phone. The Horsham team have definitely got your back :) - Melody
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  Imogen Bird Added February 15, 2024

  ★ ☆ ☆ ☆ ☆
  Absolutely rediculous I’ve tried 4 weeks in a row to upgrade my phone and been turned away every time this is a joke, still 30 minutes and more till closing I live over 30 minutes away and have driven in every time.
  Honestly does it take over half an hour to upgrade ?
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  SOUCHERES Anaïs Added February 13, 2024

  ★ ☆ ☆ ☆ ☆
  Totally disappointed by the welcome of the woman this morning for my BF. He drove 1h to get a new plan and the woman was to lazy to serve a customer how doesn’t speak very well English just because there is « to many client in the shop ». The seller came a first time when it was his turn and when she realized he was not a good English speaker she left to an other customer and came 30min after to announce him that there is to many client and she could not serve him. I heard her on a call she was not very clear about why the others customer were served first (she did not confirm any appointment with the others clients).
  Can we qualify this behaviour of racist ?
  I’m not gone say yes but they need to be more professional for the next time
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  Clinton Burger Added February 01, 2024

  ★ ★ ★ ★ ★
  Upgraded my mobile here. The staff were brilliant and went out of their way to help me out. Much appreciated.
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  L Christian Added January 31, 2024

  ★ ★ ★ ★ ★
  Well I have to say the service has improved! Had a technical issue which they had fixed within an hour and the next day went back and got the same great service again for another issue that I had been putting off.

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